I e-filed my return. There was a problem and I had to verify ID for some reason. I did that and my return is processing but it says its being mailed what does that mean?

[adashtaylor]

Usually it says its being sent to the bank but this says its being mailed so does than even though i efiled and elected direct deposit they will be mailing it because I had to do the verification?

[HeatherPLO · Accepted solution]

Please see this statement from the IRS FAQ:

"I requested a direct deposit refund. Why are you mailing it to me as a paper check?
There are three possible reasons. They are as follows:

• We (IRS) can only deposit refunds electronically into accounts in your own name, your spouse's name, or in a joint account.
• A financial institution may reject a direct deposit.
• We (IRS) can’t deposit more than three electronic refunds into a single financial account."

Source

To get more details, you will need to reach out to the IRS directly:

IRS: 800-829-1040  

Hours: 7:00 AM - 7:00 PM, local time

Monday-Friday

• Listen to each menu before making the selection.
• First, choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.

Or, you can visit your local IRS Office.