I E-filed and the rejected message I received is" name and SSN do not match" but they do.

[Cynthiad66]

Make sure that the name and SSN for each person on the return match.  Sometimes, a name change due to marriage or divorce causes an error.  If all is good there, then we will need to delete your cookies, history and cache'.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

Related Information:

• How to clear your cache