I did file my 2016 taxes with Turbotax , but they say I didn't

I even used the CD 2016 Intuit turbo tax Deluxe, I've got the papers ( tax returns) that show i filed using turbo tax, but they still say i didn't

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Are you using the free online program? If so it may not find our file there.

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Are you using the free online program? If so it may not find our file there.

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