I cannot amend my 2023 return

[muhammedbodur]

I downloaded my .tax file and downloaded Turbotax 2023 app to my PC but when I open the app it doesn't showing my tax file. I tried to "Import from TurboTax Online" option but it says we couldn't import your information. I even tried to just open the .tax itself but the application crashes everytime. Anybody has a solution?

[taxlady28]

Is the taxfile on the same drive as the application?  It cannot be used from a different drive.  Just guessing?