If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.
Otherwise, here's how to troubleshoot:
- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed)
and try the efile again.
Or see if trying a different browser (
with cookies allowed) will solve it.
