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nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

- tried Chrome and Edge: same issue
- tried clear cache: same issue
- try clear cookies: same issue.
I did a quick search and found out other are having the same issue and somehow Turbotax does not know about it!!!! Please help.
1 Best answer

Accepted Solutions
nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

This is now the 5th day and still no answer from Turbotax on this, does anybody has a solution? Please help!!!!!! I am going to switch to the competition.

View solution in original post

10 Replies
nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

Turbotax has been unable to resolve the issue and closed my ticket :( I have already wasted 2 days on that.

nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

It has now been 3 days and still no answers. 

nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

Still no answers from Turbotax on this issue.

I did some research and other users have also experienced same issue.

Have you seen this issue? Were you  able to resolve it?

Turbotax was not aware of this issue and has no resolution at this point.

nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

This is now the 5th day and still no answer from Turbotax on this, does anybody has a solution? Please help!!!!!! I am going to switch to the competition.

View solution in original post

nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

Turbobax closed my 2 tickets with no resolution :(

nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

Day 6 of the issue and still no resolution, I was supposed to receive a call and/or email form Turbotax engineers but they never got back to me.

This is now becoming a big issue.

taxnirvana
New Member

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

Hi

 

This happened to me today. I just clicked on "My Info" up at the top and went through things from the beginning. All my info was there. Eventually it sorted out. Just go back to the beginning and click through all the pages again. Hope you can figure it out!

nicolas_fillon
Level 2

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

Yes thanks, I was able to find a workaround last week also. But this is definitely a TurboTax bug they need to fix

laura-freylaw
New Member

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

I am having the same issue!?  Can't find any answers.  Very frustrating.

 

laura-freylaw
New Member

I am stuck at "Congrats, you get a tax break", I cannot get passed it, I called Turbotax and they do not have a fix yet, I tried different browsers, clear cache cookies

What was your work-around?  I have gone back through my return twice...

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