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1 Reply
maglib
Level 11

I am not receiving a code via text or phone call

@madelynn-lundgre 

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
  • You can get a new code sent to you by selecting the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page.
  • If you lost your phone, check your text messages online at your cell carrier’s website.
  • You may have accidentally blocked the phone number we sent a text message from. Make sure to allow or unblock our numbers 88811 and 97962 on your iOS or Android device.

If above does not work here is a link on how to recover your account https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t...

**I don't work for TT. Just trying to help. All the best.
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