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I am not getting the discount with my amex card why?

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I am not getting the discount with my amex card why?

Did you access TurboTax with the special AMEX link? You would not get the discount without it. If you did use the link and it still isn't applied, you would need to contact customer service via telephone for assistance. See below.

https://support.turbotax.intuit.com/contact/

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