In order to get your partner discount, make sure to prepare your taxes at the special TurboTax site provided by your bank, credit union, or insurance company – not at TurboTax.com, which charges the non-affiliate price.
Also, I have included steps on how to contact the Turbo Tax customer service, you are welcome to call to see if any additional assistance can be provided:
Please Sign in to Turbo Tax Online if you're not already signed in, next, select Help (the "question mark" bubble) in the upper-right corner, and then Contact us. You will enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.