How do you get a live person to ask a simple question? If you can't get a question answered live, how can you request a refund

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How to reach support depends on what product you are using.

Refund for "what?" Are you using Online TurboTax or desktop TurboTax (CD/download)?

If Online, see the info that was left in your other thread on this same issue:
https://ttlc.intuit.com/questions/4704085-how-do-you-get-a-live-person-to-ask-a-simple-question

Or we can tell you how to message a TurboTax agent directly using Facebook or Twitter.

If desktop TurboTax, you can use this online refund request form:
https://support.turbotax.intuit.com/forms/refund-request.jsp