How do you get a discount from a link to apply to a return you have already started? I already tried clearing the cache and switching browsers.

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To get your partner discount, be sure to always start on the affiliate partner’s website, such as your bank, credit union, insurance company, or other affiliate like Uber or Lyft. Select the TurboTax link from the partner’s website to access your tax return in TurboTax.

How do I get my TurboTax affiliate partner discount?

To start from the affiliate partner's website, you would need to clear and start over:

How do I clear and start over in TurboTax Online?

If you would like to contact customer service, start by clicking on Contact Us.  Answering the questions will help to ensure that your call is properly routed.