I tried to re-install, but get a message that it is already installed. Non of the information I researched on my computer indicates that there is already another installed.
The problem started yesterday when I renamed the file that had the name misspelled, and then deleted the old file. I found the "prn.ini" file, but don't know what to do with it, or maybe that's why TT thinks I have the program already installed?? Please advise. Thank you.
You'll need to sign in or create an account to connect with an expert.
@LenaH Thank you so much. My updates are all up to date, and I had already followed the "Troubleshoot..." steps without any luck. Then I tried going to the TT exe location after reading your instructions, and ran it as Administrator. For some unknown reason, it opened!!! Last Friday it was suggested that I run "File Indexing" which took awhile, and I hadn't tried anything else all weekend, so maybe that helped to clear whatever was going on?? Anyway, all is good for now. Thank you.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
Coloredo
New Member
kare2k13
Level 4
olwi00
Level 2
whataboutzepa
Level 2
hd3awbm
New Member