How do I get my 2016 earned income from old account? I was unable to sign in with old turbo tax account due to email peoblems

[mesquitebean · Accepted solution]

Here's how to troubleshoot for multiple accounts and regain access.

To get a list of your User IDs and recover account access, you can use the tool at the link below.   You said you have "email problems."   If you don't have access to your email account, then try using your phone number in the recovery tool.  . 

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't find it and get in after all that, here's how to speak live to TurboTax Support during business hours.

FAQ:  How do I contact TurboTax?
https://ttlc.intuit.com/questions/3401489

[kennybrenden]

Thank you for your help

[mesquitebean]

You're welcome.  Good luck.