turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How come I can't download my tax file for 2011 and 2010? It's asking me to pay first.

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies
LakeshaLO
Intuit Alumni

How come I can't download my tax file for 2011 and 2010? It's asking me to pay first.

It is probably because you used the Free Edition. In order to gain access to your prior year tax returns,  you would need to have upgraded to the Free Edition with Plus, Deluxe, Premier, or Self-Employed product. Please see article below:

https://ttlc.intuit.com/replies/3301525

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How come I can't download my tax file for 2011 and 2010? It's asking me to pay first.

Wrong!  I used the Deluxe edition and paid for it.
LakeshaLO
Intuit Alumni

How come I can't download my tax file for 2011 and 2010? It's asking me to pay first.

Are you log into the same account that used for 2010 and 2011? If you are not logged into that same account, then you will not have access to those prior year returns had you sign in using a different account with no prior year access. If you have forgotten your login credentials, please see the TurboTax FAQ on how to recover your account: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899319-account-recovery-request-for-your-turbotax-account">https:...>
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How come I can't download my tax file for 2011 and 2010? It's asking me to pay first.

No offense, but I'm not stupid, it's obvious I have to be logged into the same account.
LakeshaLO
Intuit Alumni

How come I can't download my tax file for 2011 and 2010? It's asking me to pay first.

Since our representatives on the AnswerXchange platform do not have access to customers accounts, then you would need to call our customer support team to further assist you with this issue. Please visit the TurboTax phone page:<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question

Related Content

Manage cookies