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This was posted a while ago by another TurboTax user (FWIW):
THE FOLLOWING SOLUTION WORKED FOR ME:
Contacted ETrade Support. There is a "third party data sharing" setting that you need to ensure is turned on. You can find that by going to the My Profile tab (the silhouette of a person next to the search bar, top right of screen) >> Security Settings >> Manage third party data sharing
Set that to "Yes" and try again. It worked for me, hope this helps you.
You would have to ask e- trade.
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