How can I undo my "no" answer to Q did I receive Form 1095-A?

[damenora]

I have MEDICARE and medicare advantage. They are not in the marketplace hence I did not and will not get a 1095-A form. TT tells me my tax return will not be accepted until I complete it -But I will not get one, I should not have answered the question. I have tried the back button and then returning but it does not remove my answer!

What can I do?

[DawnC]

Search for 1095-A and use the jump to 1095-A link to be taken back to the 1095-A summary screen.   You can delete whatever is there, or you can answer YES on the screen or click on Add another 1095-A.     Help with F8962-070 reject (how to certify your return).

[damenora]

Thank you DawnC for trying to help, but this does not help. It takes me back to the page where I answered "no" and it still says "no" and I am still unable to remove my answer.

[MarilynG1 · Accepted solution]

If you're using TurboTax Online, close the program, clear your Cache and Cookies, and return to where you were. 

Another thing to try is to delete the Form 1095-A from your return.   In the left-side menu, go to Tax Tools > Tools > Delete a Form (from the popup menu).

If this doesn't resolve your issue, here's how to Contact TurboTax Support.