The TurboTax Free Edition is for customers who are filing simple Form 1040 returns only (no schedules except for Earned Income Credit, Child Tax Credit and Student Loan Interest. Roughly 3.7% of taxpayers qualify. If you have additional forms or attachments, you'll need to use a different TurboTax product such as Deluxe.
You can review your fees using the instructions below to find out why you're being charged. You can follow the instructions in this article to remove any unwanted Fees Why am I being charged for TurboTax Free Edition?
You can review your fees in TurboTax online as follows:
- Go to the left side on your screen under "Tax Home"
- Go to "Tax Tools" then "Tools"
- The "Tools Center" Box will pop up
- Click on "My Fees" to see a summary of your Turbo Tax Fees.
You may not have been able to pay your TurboTax fees with your refund because you did not meet one of the requirements for this service.
They are as follows.
- Your refund must be enough to cover your TurboTax fees.
- You must have an address in the United States.
- You must be e-filing.
- The name on the bank account must match the name on the tax return.
- Your refund must be directly deposited into a single account.
You can also contact TurboTax Customer Support using this link: Turbo Tax Customer Support
Click here for How do I downgrade to a different TurboTax Online product?
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