Hi,
Working on finishing up my extensions for Fed and MA. At almost the last step, I can't proceed with the efiling process. Owe Fed tax, so I did Direct debit from my bank account -> Schedule your payment -> consent to direct debit -> I agree -> direct debit info page displayed -> how would you like to pay your MA taxes? -> click on Continue -> PLEASE select an option [error message] ---->>> stuck here!
the page has the following message:
Please select an option
The direct debit option is not available due to your filing choices. [how do I change my filing choices for MA after extension approved?]
The Massachusetts Department of Revenue requires that all taxpayers subject to the 4% surtax must make all payments electronically.
Learn more about your state tax payment, provided by the Massachusetts DOR.
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I really want to e-file my extensions before 10/15. How do I fix this? I've been on the phone with Product Support for 2 hours and can't get this fix.
Due this "Please select an option" error message, I can't even e-file my Fed extension.
I went to "Your Tax returns and documents" and don't see my 2023 tax return files, it's probably because I have not e-filed my extensions?
What went wrong?
Thanks!
