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ddedman
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Having trouble with getting efile to process - it goes thru the steps and then kicks back with a single one word reason: “Cancelled” Support cannot answer problem.

 
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3 Replies

Having trouble with getting efile to process - it goes thru the steps and then kicks back with a single one word reason: “Cancelled” Support cannot answer problem.

To resolve this issue make sure to only try and e-file the federal return. Call TurboTax product support for assistance with filing your federal alone.


Also make sure you have the most updated version if using a software version of our product, and if still unable to e-file wait a couple of hours and try again.

Having trouble with getting efile to process - it goes thru the steps and then kicks back with a single one word reason: “Cancelled” Support cannot answer problem.

I’m having the same issue and still not luck after 2 days. Did some troubleshooting on my own and didn’t get and explination or much help from TurboTax when I spoke with one of their reps … Did you ever get this to go through or did you just give up and e-file?
vbrachet
New Member

Having trouble with getting efile to process - it goes thru the steps and then kicks back with a single one word reason: “Cancelled” Support cannot answer problem.

I too am having issues e-filing. The IRS message says that the IP-PIN provided are incorrect, but we were NOT part of the IRS-IP PIN program this year. Since Turbo Tax makes us create a PIN number for each person filing jointly, I wonder if the software doesn't mix them and tries to enter the Turbo-Tax-specific PIN in the IRS-IP PIN slot. In which case indeed, the IRS system will reject the file.
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