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If this is still happening, you may need to contact TurboTax Support for help. This link will get you to the correct phone number <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300041">https://ttlc.intuit.com/replies/3300041</a>
I just got off talking to one of TT's experts and she informs me the reason I'm having password problems is because I use Microsoft edge 10. She suggested everything would be fine if I switched to Google Chrome. She didn't offer any other alternative. I guess if your using MS 10 good luck
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