For the last several days, the Turbotax upgrader will not work.... it opens and then is stuck showing two minutes to go but it never downloads updates. Turbotax bug?

[mandysmapa]

I can open my 2024 Turbotax but it states that critical updates are ready to download but the upgrader won't work. I need to know if this is a Turbotax problem they are working on or something on my end I need to find? I have the software on my computer, I do not use the online version.

[RobertB4444]

No, that is definitely not a systemwide bug.  You may need to clear the browser history - called your cache and cookies - so that TurboTax can get at the updates.

Here's how to clear your cache and cookies.

@mandysmapa 

[mandysmapa]

Thank you for the reply and help. The problem turned out to be a extremely slow download, for whatever reason. I have been a turbotax user for 15 years or so and I can never recall a problem with a update, they have always been somewhat quick, with the green bar showing progress as one would expect. This last update turned out to be downloading so slow that it took about 8 minutes for any green to show up on the progress bar (so I had no idea it was actually downloading) and the full update (which the progress bar said was a 2 minute download) took about 2 hours. The problem MIGHT be on my end but I have experienced no slowdowns or other evidence via other downloads and app and program use to indicate a problem on my end. I had cleaned out my catch and cookies prior to posting the question... that is why I needed to know if it might be a turbotax problem so I might address the problem on my end. So I decided to just let it sit and see what might happen... thus I learned of the 8 minute wait for the first sign that the download was active. In any case, I now have my update but the question remains why was the download so, so slow. But I thank you for your reply and do appreciate it. 

[japierson]

Clearing all still does not help.

[LeticiaF1]

Here are some possible solutions to do the upgrade in TurboTax Desktop:

1. Make sure your computer meets the minimum system requirements.
2. Make sure you have administrator rights on your computer and TurboTax is running as administrator:
3. Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
4. In the Control Panel under Internet Options, add https://*.intuit.com to Trusted Sites. Set security level to Medium.
5. Turn off antivirus software and Windows Defender.
6. Add TurboTax Desktop to your allowed apps in Windows Defender.
7. Clean up and defragment your hard drive.
8. Run Windows Update to keep your computer up-to-date.
9. Update your computer's hardware drivers.
10. Update your security software for firewall, virus, and spyware protection.
11. Make sure you're the only user on your computer running TurboTax. If you're not, switch users and sign out of TurboTax from the other account. If you can't do that, shut down your computer and try again. 

Troubleshoot TurboTax Desktop for Windows issues

@japierson