Even though it's free I "paid" for my return but have not filed yet. I changed my mind about filing with turbotax but it won't let me cancel. What do I do?

[JamikaLO · Accepted solution]

Thank you for choosing TurboTax, the #1-rated, best-selling tax software.

Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund (see the Intuit Software End User License Agreement for the fine print, about 2/3 of the way down the page - Section B, Additional Terms and Conditions, point #6).

To submit a refund request online, simply fill out our TurboTax Refund Request Form.

Link to refund request form https://support.turbotax.intuit.com/forms/refund-request.jsp