e-file rejection after mail filing previous years

[Coyote0]

Here's a question with the answer.   I e-filed until 2016 then filed by mail in 2017.  Since that time I've been unable to e-file.  My returns were rejected with the infamous IND-031-034 error of bad 5 digit PIN or AGI. The AGI and 2016 PIN were correct, verified by IRS transcript and my records.

What finally worked this tax year (2020) was using $0 for the AGI with the 2016 PIN.  My theory is that the IRS computers were looking for my 2016 AGI (the last year I was able to e-file successfully and *not* the 2019 AGI as stated in the instructions).

I can't prove this because I successfully filed with AGI $0.

[ee-ea]

IRS is still working 2019 paper returns. If yours was not done by the cut off you are recorded as not having filed a 2019 form. AGI for 2019 would be zero.

[Coyote0]

As I said in my answer, my IRS transcript just retrieved showed the expected AGI for 2019.   Is it still your claim it would be zero?

[pfzelechoski]

Fast Forward 10/15/2024....

Correct info submitted and rejected twice.

Took $0.00 AGI as a logical GUESS for 2022 paper filing.

Awaiting response with Paper copy printed and ready for USPS.

[VolvoGirl]

Yes zero should work.  The IRS might have processed your return later so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.