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pesachsameach
Returning Member

e-file fails -I already paid and reviewed the tax return, this is the error message I get. the program failed.

Your transmission didn't go through

We could not efile your return for the following reason:

We had a problem while saving your return for filing.

Please try to efile again and if that fails contact customer service

 

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3 Replies
Kat
Level 15
Level 15

e-file fails -I already paid and reviewed the tax return, this is the error message I get. the program failed.

I'm so sorry.  This is a known issue within TurboTax and is under investigation.  I'll update you here when I learn anything more.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
Kat
Level 15
Level 15

e-file fails -I already paid and reviewed the tax return, this is the error message I get. the program failed.

@pesachsameach Still no word from TurboTax Moderators on resolving this issue.  However, a user on a different thread about the same error message said he was finally able to e-file today.  Just letting you know.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
Kat
Level 15
Level 15

e-file fails -I already paid and reviewed the tax return, this is the error message I get. the program failed.

@pesachsameach I've been told today that this issue has been resolved.  Have you been able to successfully e-file?

 

On another thread about this same issue, however, users have determined that the problem is associated with crypto transactions.  Some have resorted to using the Desktop (CD/Download) platform in able to enter all the transactions.  I'm sharing that thread below, hoping that something there helps you out if you're still having trouble.

 

Re: Cannot view or save return - "We're Having Tro... (intuit.com)

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

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