I couldn't file my tax return on time because I couldn't get past the screen for your "Plus Benefits" add on in order to proceed to the filing stage. I paid for the add-on by accident thinking I was paying for the filing service. I didn't know the filing service was free because when I initially went to the Website I selected the Deluxe version as I do every year. I tried calling a dozen times, but was met with a lot of incompetence. I was told I cannot get a refund. Even if I cant get a refund, I shouldn't be held hostage to the "Plus Benefits" signup screen. Turbo took payment for the add-on then wanted me to consent and agree to terms and agreements to have my data shared and proceed to the third party page to finish signing up for the add-on. I didn't want to consent or agree to the terms and agreement, but it doesn't allow you the option to decline. This is stupid. Consent and agreement to terms should be taken at the time of payment- not after! What a scam! So now my filing is just sitting there. Its been completed since 4/14/24. I don't think I will use Turbo in the future after being a customer for 20 years. Its clear that Turbo does not empower employees to resolve non-tax issues. Its clear that you do not have a back-up plan in case there is a glitch in the system and your software doesn't work. I got all kinds of crappy service, explanations and excuses from people on the 800# who in the end couldn't do CRAP! I was told to contact the Third Party partner. CSIdentity says they dont have my information to give me a refund. Which makes sense because I did not consent for Turbo to share my data with them. What a disaster!!!! GIVE ME MY MONEY BACK AND GET RID OF THAT **bleep** PAGE SO I CAN MOVE ON AND FILE MY RETURN!!!!!!!!!!!!!!!!!!!!!!!
