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mcvofvds
Returning Member

Cannot purchase state download - where are buttons on billing address screen?

The billing address screen is larger than my monitor space, I cannot find scroll bars, Ctrl- does not decrease size, Tab goes to privacy but I don't know what comes next.

OK, finally figured out that it is not accepting my monitor display settings for the size of text, apps, and other items. When I changed to the recommended settings (which I have trouble reading) I WAS able to make the purchase. (Not very handicap friendly.)


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Accepted Solutions

Cannot purchase state download - where are buttons on billing address screen?

Contact the Turbo Tax support department, they will send you your state download. The fee is the same.

View solution in original post

4 Replies
mcvofvds
Returning Member

Cannot purchase state download - where are buttons on billing address screen?

"Show the Desktop" and right click mouse to find the monitor display settings.
aww
Level 2

Cannot purchase state download - where are buttons on billing address screen?

mcvofvds - THANK YOU

Cannot purchase state download - where are buttons on billing address screen?

Contact the Turbo Tax support department, they will send you your state download. The fee is the same.

mcvofvds
Returning Member

Cannot purchase state download - where are buttons on billing address screen?

That might work for people with easier names to give the AI.

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