cannot download Northwestern Mutual brokerage information

[borntorun]

I'm having the same problem another user posted to your website "When I try to have my 1099 input to Turbo Tax the message window says “Success! We got your tax data. You can now return to TurboTax”. " then software keeps asking for credentials and goes into a loop.  No tax forms are downloaded.  I'm on a Mac desktop, everything is current, cache is clear.  I'm in a bit of a panic here.  Would take me forever to enter all the information manually, which is why I bought this edition.  I've use it for several years with no issue.  Any help would be greatly appreciated.  

[JotikaT2]

The issue with importing from Northwestern has been addressed and you should be able to proceed now.  

First, make sure your program is updated.  This can be done by logging into your desktop product.  Select Online in the menu on the top, and then select Check for Updates.

If that does not update your program, you can also manually update your program.

Then, follow these steps to import your 1099.