Cannot access document page. It says “page unavailable at this time “. Why is it not available?

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It depends. Is it a particular document that causes this message to appear? If so, check this online tool for TurboTax forms availability.

If you are using TurboTax Online, check your Internet connection. Logging out of TurboTax and back in, changing browsers (Chrome generally works well), or clearing your cache and cookies often helps.

If you are using TurboTax Desktop, try the troubleshooting steps in this TurboTax help article.

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How can I get my 1040 for a previous year? I clicked on the "tax returns and documents" button, but it just takes me to a page to file a new return.

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Cannot access document page. It says “page unavailable at this time “. Why is it not available?