Can you get a refund if you download the wrong product software that is not compatible with your computer?

[bluedeb · Accepted solution]

If you downloaded the CD/Desktop software, you would need to contact TurboTax Support.

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account:

1. Go here to contact us
2. Ask your question, select Continue, and follow the instructions

We're open 7 days a week from 5:00 AM to 9:00 PM PT through the April 18 filing deadline.

If you're using TurboTax Online:

1. Sign into your TurboTax account (if you aren't already signed in)
2. Once you're in, type Contact us in the Search bar
3. Select the Contact Us button from the results
4. Select the pencil icon to enter your question and select Let's talk
5. Now choose between:
   • Posting your question to our community of experts (Post a question)
   • Talking one-on-one with a live TurboTax Expert or CPA (Get a call) 
     • Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first