Can someone help me with a driver license e-file problem?

[Rich-Danny8827]

All card information accurate except when typing document number on back of card the website doesn't accept the 10 digit number.

[PatriciaV]

If you are entering your document number for a New York license, note that the document number is on the back of the driver's license - not the DMV number on the front. Also, be sure you're entering the correct portion of the number. See these Sample Photo Documents | NY DMV.