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zlrr1
Returning Member

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

 
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5 Replies
KrisD15
Expert Alumni

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

Please use this link:

 

Billing info

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zlrr1
Returning Member

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

Thanks for the link. But I found the "Save" button is always inactive (gray). So, I cannot delete the credit card information.

KrisD15
Expert Alumni

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

Isn't there an Edit near the top right? 

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zlrr1
Returning Member

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

Yes. I clicked that "Edit" button to access my credit information. But, after no matter what changes I made the "Save" button near the bottom right kept grey, and there was no way I could save my changes。

GiseleD
Expert Alumni

Can I change my credit card information at Turbotax current website? I cannot found "My Account" at the top of the online program screen.

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

 

@zlrr1

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