brokerage import for fidelity investments not importing

[esmccune]

i go thru the steps to import, the app tells me that i'm importing, then it tells me i'm done and i can go back to the tt window. but when i do that, nothing has changed.  the window that initiates the import remains, and there's nothing else to do except use the back button.  i was able to import from t rowe price, but fidelity fails to import.

[JohnW152]

This happens occasionally.  Close TurboTax, then try clearing your browser's cache and deleting your cookies.  See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance. 

Then, close the browser, re-open it, and open TurboTax Online again. 

Finally, make sure you're only downloading information from one brokerage at a time.

If these suggestions aren't helpful, see the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[esmccune]

I'm using the TT app on my computer, not the online version.

I tried your suggestions though. it still didn't import correctly.