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babs2no
New Member

I keep logging in and when I get to screen to choose which way I want to do taxes it takes me back to log in screen

 
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3 Replies

I keep logging in and when I get to screen to choose which way I want to do taxes it takes me back to log in screen

This is most likely a browser issue.

Log out of TurboTax and Delete any Intuit-related cookies and empty the browser's Internet cache. Then close the browser, and reopen it. Try again, but on the sign-in page, be sure there is no check mark for "remember me" until you get this resolved.  

If still no luck, then do the above steps again, and if your browser has private browsing/incognito mode, try using a private window to access the TT site.

If still having problems, you can try a different browser if you have one available.


I keep logging in and when I get to screen to choose which way I want to do taxes it takes me back to log in screen

For a Chrome browser, clear cache and cookies using the option from "the beginning of time".  Close the browser.  Open the browser and then access the TurboTax website again - <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/personal-taxes/online/">https://turbotax.intuit.com/personal-taxes/onlin...>
GabiU
Level 15

I keep logging in and when I get to screen to choose which way I want to do taxes it takes me back to log in screen

Below is a link to receive more information on this issue:  
https://ttlc.intuit.com/replies/6363644

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