Was working with an expert for over a month - I started March 5 2025, today is April 9 2025 (less than a week before filing deadline) ... I uploaded all my information and spoke with the "expert" (Melanie) on March 5 ... had the expert review my case and had all the files and documentation she needed ... a few weeks went by ... decided to schedule a call to see how progress was going on or around March 21 ... spoke with the expert and the expert assured me everything was "looking good " and that they just needed to have their "QR" Team (Quality Review) review my final numbers before submitting ... waited 2 weeks ... nothing from QR ... expert told me she was still waiting ... come April 8 (a week before filing deadline) I set up ANOTHER appointment with my expert Melanie, and then got the message "We’ve closed your Full Service experience, but our tax experts can still help" ... is this some kind of a sick joke? I've heard of other posts where tax experts ditched them but this is on another level
