After I enter my yearly wages for my 2023 tax return the website freezes and I don’t know how to fix it. I’ve tried refreshing it and using the app but nothing has worked

[acapistran02]

Does anyone know how to fix this?

[DawnC]

Try clearing your cache in your internet browser - and maybe try a system reboot...   Is it freezing after you enter your W-2(s); if not, can you provide some more details about the issue?

Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited.  However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

• How do I delete cookies?