20% discount didn’t work

[Jared20]

Did my taxes and sent the 20% link to my mom for her taxes.  Clicked through the intuit link to do my Moms taxes and it never gave me the opportunity to enter the code.  I called and it was basically “you're screwed”  and no discount or $25 gift card.  This sucks!  The original details said it not to worry it would be at the end of the process.  Kind of feel like my mother and I got screwed.