1099-DA Import

After I could finally access Ronbinhood import through Turbotax, it keeps giving me the unsucessful import meesage. I tried everyrhing they recommended and still nothing. They even sent me an email with links to help, but all the links said unavailable when tapped. Why is this happening and is it going to be fixed anytime soon? Finally, why is it telljng me to manually imput the 1099 info? Isn't the reason so many people pay for this program is to have the ease if importing it?

posted