Why can't I get an energy credit for my new heatpump split system auxiliary heater?

[kpravera]

TurboTax says I am not eligible. I don't understand why

[BrittanyS]

The credit would only apply if the heat pump was for a primary existing home improvement and does not qualify for a new home, per the IRS requirements for Energy Efficient credits.

The heat pump would have to meet the qualifications set by the IRS.  The following are required to claim the credit per the IRS website.

"Heat pumps that meet or exceed the CEE highest efficiency tier, not including any advanced tier, in effect at the beginning of the year when the property is installed, and biomass stoves and boilers with a thermal efficiency rating of at least 75% qualify for a credit up to $2,000 per year. Costs may include labor for installation."

Qualified property includes new:

• Electric or natural gas heat pumps
• Electric or natural gas heat pump water heaters
• Biomass stoves and boilers

[AmeliesUncle]

Have you entered your income yet?  The credit can only offset your income tax, so if you don't have income tax due, the credit can't offset that tax.