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Tax return rejected due to error on a form but unable to fix with the software

I received a reject code after filing regarding the state abbreviation somewhere on my 5695 form for my 2023 Federal Tax filing and I have gone through the process multiple times to try to fix it, but the software is not presenting the section that needs to be fixed and every time I resubmit, the software is saying that the errors have been corrected (when they have not been). I can identify the error directly on the form 5695, but there is no option to manually enter the correction because I am using the online version. The state code section is just missing one letter, and I cannot figure out how to fix it despite reviewing the section again multiple times and TurboTax "checking" my forms for accuracy, and then receiving a reject again multiple times. I paid for the premium version and generally really love using TurboTax to file, but this is making me think that there has to be a programming error or a glitch in the software somewhere for this form.  Any assistance at all would be super helpful. 

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1 Reply
JohnW152
Employee Tax Expert

Tax return rejected due to error on a form but unable to fix with the software

If you're using TurboTax Desktop on a Mac, this is a known issue.

See the TurboTax Help article Why am I getting an error when trying to enter the address for the home where I installed the energy... for guidance.

You might also check this thread for potential fixes.

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