It's asking me for a EIN for a first time home buyer credit and it's said something about downloading a pdf what do I put and now it won't let me back into it it

[94fe1fbadee2]

It's asking for me to upload a pdf for first time home buyer credit and asking for my EIN and every time I try to get back into it it says whoops!

[DianeW777]

In this situation, first please try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. 

• Close your TurboTax return first.

Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

• How to clear your cache

Once this is complete open your return and try again.