I select my wife (who is fully disabled for entire year) and the next page says I haven't selected an eligible dependent. I did the easy guide and it says she is. What gives? I should be eligible for 20% of my expenses for her care!
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Let's try a different path:
In TurboTax desktop,
That is all recorded from the first as you indicated. It gives me the choice of selecting myself and my spouse from the drop down box when asked if I paid for care. I select my wife, continue, and then get a message that I did not select an eligible dependent. If I go back to the box that has the easy guide, it proves she is eligible.
If I override the entries I can't efile. The program is holding me hostage and find no way on the website to get technical support. I'm getting pissed!
Try going back to edit the My Info/Personal Info section.
To do this, Select My Info
Next to your spouse's name select Edit (or the pencil icon)
Run through the personal questions and select that your spouse is disabled.
Then go back through the Child and dependent care expense section.
First, I'll show you what I saw and marked when I followed your directions:
No option to select "Disabled" in this section.
Here's what I see in the deductions section:
Have you seen my responses? I was quick to get responses when people made assumptions that I was doing something wrong. Now that I've posted screenshots that effectively prove a software issue, I get nothing. Not even a response from an employee to tell me how to address it. This is why in my previous post I said I was getting pissed. No help for software issues. Can't find a place for it on the website. Where do I turn? Intuit just takes my money, wastes my time, and even if the software is the problem, the response is SILENCE! Where's your tech support!!!!!????? How do WE get this fixed? Someone that doesn't know any better might be out $600 or more. I'm not giving up. I know I am eligible. The "Easy Guide" also confirmed it. Where's my help???? Where do I turn to??
The option to select that your spouse is disabled and qualifies for the Child and Dependent Care Credit is only available in the Deductions and Credits section. Please follow these steps:
Please Note: This is a nonrefundable credit. If you do not have a tax liability, you will not be eligible for a credit.
Please see IRS Topic No. 602 for the requirements to claim the Child and Dependent Care Credit.
Thank you for your detailed answer. Please review the entire thread. I only went to the front personal information section because of a previous recommendation. If you look at my next post, I have already gone through all the steps that you detailed here. I did that before ever posting, but to show everyone what the problem is, I posted all screens. After I select my wife (who is definitely eligible and is marked in this section as disabled and no income), the software says I have not selected an eligible dependent. See the screens. This appears to be a software issue. How do I get help with that?
You should have when answering these questions gotten to a question about if your spouse was incapable of self care. If you answer no then no expenses are allowed as shown below.
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I am having the exact same problem. Seems to be a software glitch unless the rules have changed.
Yes, you should be able to claim dependent care services for your wife. To test to see if the software worked properly, i did a test scenario using my wife. i tested in both Turbo Tax online and Turbo Tax Desktop.
I entered all this in my Turbo Tax program and received a dependent care credit for my disabled wife. if you are still experiencing difficulty, you might reach out to phone support so they can pinpoint any potential issue. The only thing i can say is that i tested it through the program and the software and it works like it should.
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