Will not let me choose entry for NY state school district.

[angelinaponce]

On the NY school district worksheet, it claims the process of selecting the appropriate school district is by, "clicking on the field next to your county of residence." Unfortunately when I try to do that no list or options appear and am very confused as to what I should do at this point. If there is anything advice or help that you can provide that would be greatly appreciated, thank you.

[AmyC]

Follow these steps:

Desktop version: 

1. Save your return while closing the program.
2. Update the program
3. Open
4. Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
2. Log back into your return.
   • Enter the information again.