I was filing my taxes for 2021 and thanks to Turbotax, I submitted a state tax that shows I owe tons of tax, although I paid it through another state.
The story is as follows;
I'm an NJ resident who works in NY.
Turbotax helped me file Federal and NJ taxes. I submit my taxes for both of those.
Federal tax return accepted and NJ tax is pending. I hope they will reject it. I already paid that amount to NY and my total state tax is right now almost nothing, compared to what TurboTax calculated.
Turbotax didn't bother to deduct the taxes I paid to NY and I only realized this when I went ahead and filed a state tax return for NY.
I'm not a tax expert but I like to do my thing on my own.
Turbotax charged me for filing taxes but yet it doesn't check if I paid my state taxes or not.
Yes, I'm personally responsible and I should've checked it.
However, I want to spot a light on the fact that this is a paid product, and it should have popped and asked me to file a NY state tax before letting me file the state taxes.
Now my NJ state tax is pending and I'm hoping that they will reject it. Otherwise, I feel like I'm going to have to pay that tax and file for a return which is not something I'm happy to hear.
The biggest frustration is this:
I pay Turbotax extra to help me file my taxes instead of going to free tax filing sites.
Turbotax punishes me by not even answering my calls.
I tried to reach out to them several times and I got nothing except robot call responses.
Honestly, things were way easier when I was filing my taxes with my accountant.
I don't think it's worth spending all those money on TurboTax and not even getting a proper response or feedback.
MY accountant was charging me less and he would have provided any support I would ask.
Plus + we wouldn't be filing the taxes before we make sure all aspects are covered.
Thank you, Turbotax for taking my money but not making sure my taxes were logically correct.
I guess in their defense, I should've paid way more and bought better service products so that I could get an agent checking my taxes.
I'm so upset and angry.
What will make me happy;
Turbotax reaches back to me and helps me withdraw the pending state tax which was submitted without considering the other state taxes I paid to NY.
PS: I can't even finish filing NY state tax because clearly, we are waiting for one document to be finalized by 3/3/2022.
I don't know why this is not the first thing that pops on my screen and lets me wait until 3/3/22.
I'm sooo annoyed.
