turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

stand302
New Member

The question is asking for an apartment number. I don't live in an apartment.

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
ddaven12
New Member

The question is asking for an apartment number. I don't live in an apartment.

Try typing "N/A" for the apartment number and it should allow you to continue.

KathrynG3
Expert Alumni

The question is asking for an apartment number. I don't live in an apartment.

Go to left navigation pane>My Info

Scroll down to your address

Click into the Apartment field with "N/A"

Click Ctrl+A to highlight all characters in the Apartment field and press the Delete key multiple times.

You may have a phantom blank space in the field.

 

If you are still getting the error, I recommend entering "_", the underscore, in the field if you do not want "N/A." 

 

If there are still issues, try opening your program in Chrome if you are not already in that browser or

  • Clear your cache and cookies (the link describes the specific steps for different browsers)
    • In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
    • Sign out of TurboTax
    • Close your browser window
    • Re-open TurboTax
Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question

Related Content

Manage cookies