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stand302
New Member

The question is asking for an apartment number. I don't live in an apartment.

 
2 Replies
ddaven12
New Member

The question is asking for an apartment number. I don't live in an apartment.

Try typing "N/A" for the apartment number and it should allow you to continue.

KathrynG3
Expert Alumni

The question is asking for an apartment number. I don't live in an apartment.

Go to left navigation pane>My Info

Scroll down to your address

Click into the Apartment field with "N/A"

Click Ctrl+A to highlight all characters in the Apartment field and press the Delete key multiple times.

You may have a phantom blank space in the field.

 

If you are still getting the error, I recommend entering "_", the underscore, in the field if you do not want "N/A." 

 

If there are still issues, try opening your program in Chrome if you are not already in that browser or

  • Clear your cache and cookies (the link describes the specific steps for different browsers)
    • In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
    • Sign out of TurboTax
    • Close your browser window
    • Re-open TurboTax

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