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ig78
Level 1

Stuck in loop on CA file a return

When filing CA return, TurboTax asks me to add info (name, SSN, address), screen "Check This Entry", text "California Information Worksheet: Taxpayer's SSN should not be entered directly", and loops over. 

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1 Best answer

Accepted Solutions
ig78
Level 1

Stuck in loop on CA file a return

Called tech support, got the issue resolved.

 

For everyone who has the same issue:

- Open "Forms", find "Personal Info Worksheet" in CA forms
- Delete all info from fields in red, just let them empty (address was autofilled in my case, but that's ok)

- Go to "Easy steps" and continue filing; the missing info will be auto-populated from Federal forms 

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1 Reply
ig78
Level 1

Stuck in loop on CA file a return

Called tech support, got the issue resolved.

 

For everyone who has the same issue:

- Open "Forms", find "Personal Info Worksheet" in CA forms
- Delete all info from fields in red, just let them empty (address was autofilled in my case, but that's ok)

- Go to "Easy steps" and continue filing; the missing info will be auto-populated from Federal forms 

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