I would suggest you clear cache and cookies on your web browser.
If you are filing with TurboTax online, please follow these steps:
- Check your internet connection. Try to log out and sign back in the program.
- Clear your cache and sign back into the program. To clear cache, click here: Cache
- You may also try a different browser.
To download state, click here:
https://ttlc.intuit.com/community/installing/help/download-turbotax-state-windows/00/26016
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