Oregon state efile Desktop, charged but it didnt file

[ak3292]

I am using the desktop deluxe turbo tax. I was charged $15 to my credit card and the e-file for Oregon did not go through w/ Desktop software, it said the payment wasn't received and software reverts to paper filing. How am I suppose to e-file Oregon state return when its only giving me paper filing?

who can resolve this? or expunge the charge?

[HeatherPLO]

We need additional details to be able to assist you further. 

Are you getting an error message or does the e-file just not go through?  Please provide any additional pertinent details here in the thread and someone will reach out to assist you with the next steps. 

@ak3292 

[ak3292]

E-file does did not go through w/ Desktop turbotax. I did the federal one it went through, I then e-file the oregon separately it rejected the payment portal but it did charge my card. Something is buggy with the payment process..

At this point I just want to paper file and remove the charge.. 

Inside the software with the state tab it only selects paper file nothing about e-filing at all, it had that option before but its locked into paper filing..

In conclusion: I am paper filing my state return and just want to remove the fee.

thanks

[CarissaM]

It would be best to follow the instructions here and speak with us by phone. @ak3292