IL State Return AGI issue

[swheatl98]

Hi there

my wife and I live in Illinois, but she works in Missouri. She does NOT have an Illinois license. TurboTax wants both of our Illinois AGI’s from 2022 to be put in, however she has no previous Illinois AGI because she’s only worked in Missouri. An alternative would be putting her Drivers license number in, but she only has a Missouri license which won’t work.

naturally TurboTax then tells me that this means we’ll have to physically mail it in, however I can’t change my status to “file by mail” because we’ve already decided through TT to have our deposit pay for the taxes we owe Illinois in the first place… somebody please help

[TomD8]

Does she have an IL-PIN?  Illinois will accept an e-filed return without the AGI if the taxpayer has an IL-PIN.

https://tax.illinois.gov/questionsandanswers/answer.59.html?wcmmode=disabled

Otherwise you may have no choice other than mailing in the Illinois return.

[swheatl98]

Can she get an IL-pin without an Illinois license?

also, the issue is we CANT choose “mail in” because TurboTax won’t let us change since we’ve already picked our payment options

[TomD8]

To obtain an IL-PIN, she needs either an Illinois DL, an Illinois State ID card, or her prior year AGI.

[TomD8]

@swheatl98 

This previous TT Q&A describes changing payment methods:

How do I remove Pay With My Refund fees in TurboTax Online and change my payment method? (intuit.com...

[swheatl98]

She has no pin as she has no Illinois license. My issue isn’t with sending it in, I can do that no problem. My issue is TT won’t let me change “how I’m paying” for the money owed on Illinois from anything other than what I picked (pay from my federal refund) and as such am unable to swap its category to “pay by mail”

[swheatl98]

Following these links and directions only ever leads me to being able to see my receipt from TT, no option to change how it’s being paid

this shouldn’t be this complicated