ok - thank you @TeresaM for the pointer. at the end of the day, the issue is "kind of" solved.
After an hour on the phone, the only workaround was to pay another $25 and ask for a refund later.
You think for a piece of software like TurboTax, there would have been an override process to address the issue in less than 5 minutes. Another possible solution is to give agents virtual credit card numbers (that are tied to just one merchant so cannot be abused) for this one purpose - this would have been another 5 minute solution.
This whole interaction, while my rep was super kind and nice, just tells me this software is going down the tubes.
I hate to sound all negative but the platform is simply not fixing issues let alone making clear enhancements.
The product is no longer "sexy," in maintenance mode, and just trying to survive.
The fact that their team is not even aware of the this year's "cash grab" to charge for state e-files and continue to abuse the "free" marketing campaign to mislead people and encourage filers to pay is another testament nothing is changing (I honestly hope each year, a new TurboTax will come out completely transformed and this has yet to happen)
ok - I'm done ranting and thank god I had laundry to do - an hour to partially solve what is relatively a simple payment issue is just very poor in this day of age!
