Cannot login because it thinks I want to Free File

[iilucky]

Free File has put me in an endless loop unable to file. I can’t log into TurboTax as it kicks me out immediately telling me to Free File on the web. And the that web page kicks me out because I don’t qualify to Free File. And apparently there is no online support for TurboTax, so while I’m stuck overseas they want me to call a US toll free number in the middle of the night!

[mesquitebean]

Follow these steps to switch from the TurboTax IRS Free File Program to get to regular paid Online TurboTax.  It should allow you to keep your same account and already-entered info.

• First log out of all Intuit accounts. 
• Delete your browser Internet cache and any Intuit-related cookies.
• Close your browser and reopen it.
• Go to this page  https://turbotax.intuit.com/personal-taxes/compare/online/
• When you arrive there, do NOT sign in yet.
• Choose the product you want to use like you hadn't even started a return before, and click on "Start for Free".
• It will ask how you did your taxes last year.  Say "TurboTax", and then it will ask you to sign in.
• When you log in, it should recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore.   Say "yes".
• Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.